Wish you a pleasant shopping experience on herswim.com. Your satisfaction is always our first priority. We accept 30 Days’ return since the day you sign for the package.
- Please contact our customer service representative if you want to make a return.
- You may return all products within 30 days of delivery for exchange or refund. The original bag and tag should be intact, not be damaged.
Items should be unworn, unwashed, undamaged and in original package with all tags clearly attached with any related accessories that were included.
- The buyer needs to pay the shipping cost for common return (we only accept return through post office service, so please ship it back by post office service). Please remember to offer us the post service tracking number for return so that we can track.
- If you return the order because of damage during transit, we will bear the shipping cost for return. Under this situation, please contact us and provide us some pictures or video as evidence at first. Please note that we do not accept any return for man-made damaged products.
- Once your return is approved, we will send you the return address by email. Please do not send it back to the address on the shipping label by yourself. Please note that our return warehouse address is in China.
- We only refund the order amount; the shipping cost is non-refundable.
- Order cancellation within 24hrs after payment will get full refund.
- Order cancellations after 24hrs within 2 business days will get 85% partial refund(we will charge about 15% procedure fees).
- Order cancellations over 3 business days are not accepted.
- Orders which have been shipped are unable to be canceled.
We will issue the refund in 1 or 2 business days after we receive and inspect the return. The refund will be issued back to your original paying account. The time needed to process your refund may vary based on the payment method used (PayPal – 2 Business Days & Credit Card – 10-14 Business Days). When you receive the money depends on the bank refund cycle.
If you have any question about return or refund, please feel free to contact us by [email protected]