Information Security

Please rest assured about your information. Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.

 

What Data We Hold

Herswim only collects personal data during the checkout process to allow us successfully deliver your order to you or contact you regarding your order if required. During the check out process we collect the following information from you.

Name, Postal Address, Email address and Phone number.

 

How We Use Your Data

Your personal data is used for the purpose of fulfilling your order. Additionally if you have opted in to receiving our newsletter, your email address will be used for future marketing campaigns. If you do not wish to receive marketing emails then all you need to do is goto the last email you received from us and click the unsubscribe link within. We WILL NEVER share or sell your data!

 

Right to Access Data

Under the new regulations you have the right to request a full copy of the data we hold about you. To request this data simply email service@herswim.com, set the heading/title of the email as "GDPR: Data Information Request". The email is to contain your full name and postcode. To confirm your identity to release your data, we will match the email address the request originated from, your name and postcode with our systems. If all 3 points match then your information will be sent to you.

 

Right to Deletion of Data

You have the right to request that we delete all personal data held about you. To do this please follow the same process as per a data request above, however change the title of the email to "GDPR: Data Deletion Request". Please remember that due to the laws on retention of invoicing data we will be unable to fully delete your data until the 6 year period has expired.

 

What information do we collect?

When you order we need to know your name, e-mail address, delivery/billing address. This allows us to process and fulfill your order and notify you of the order status. We also ask you for your telephone number(s) so that we can contact you easily if required. As an extra measure of security we do not collect/store any credit card information.You have the right to require us to correct any inaccuracies in your data, block or delete your data free of charge.

 

How do we use your information?

Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy. We use the information collected from you to process orders and to provide a more personalised shopping experience. We may use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our site, to publish trends and/or to improve usefulness and content.

We do not sell, trade or rent your personal information to others unless you have consented to us making your name and address available to carefully vetted companies.

 

In Addition

We would also like to send you offers for goods or services from herswim or others from time to time which we think you may find of interest. If you do not wish to receive this information, do not tick the opt-in box on our checkout page before submitting your order.

 

Accessing your order information

After making a purchase, we store the contract of your purchase and will send you the details of your order as well as our general terms via e-mail. You can find the terms on our website at all times. You can also easily access the details of your recent orders in your herswim customer account.

 

Cookies

Cookies are small text files that a web site transfers to a site visitor’s hard disk or browser for added functionality, or for tracking web site usage. We do not use cookies to gather personal information such as a person’s name or e-mail address. In order to measure the effectiveness of our on-line presence, herswim may use cookies to identify repeat visitors to our site and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis. We use the Google Analytics web tool which is capable of creating pseudonyms for user profiles.

Use of cookies is an industry standard and many web sites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits.

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